Information we may collect from you.
We will gather information from you via our online enquiry forms, emails, calls and, other means of contact. If you are travelling with others, please be sure that they have given you permission to share their personal information with us, and they understand how their information will be used by us.
When we receive an inquiry from you, we may collect the following personally identifiable information in order to communicate with you;
- First name
- Last name
- Email address
- Telephone number
We will also gather the following personally identifiable information from you for flight, hotel room and tour and other relevant reservation purposes.
- Address information
- Date of birth
- Passport number
- Passport copy
- Frequent flyer numbers
We do not collect any sensitive personal information from you, such as racial or ethnic background, religious beliefs, political standing, mental health or sexual preference unless we deem it necessary for the purpose to planning your specific tour.
If your journey is physically demanding or you require special access due to physical limitations, we may need to collect information from you about your physical health and mobility concerns.
What we do with your information
We collect your personal information only to fulfil our contractual agreement with you to deliver our service. We only request a minimum amount of necessary information in order to make reservations, such as with hotels, airlines, tour operators etc., on your behalf.
We may also use your personal information, technical, marketing and communication data to get insight into understanding what you might be interested in and suggest relevant products and services we offer to improve your tour experience. However, we always give you the option to opt-out of any marketing and promotional communication anytime you like.
Apart from that, we may use your data to deliver a better service experience for you as long as our interests do not conflict with any of your own interests, rights and privacy.
We store all your sensitive information in an internal record system on our secure service. We will keep your information for a period of 5 years for record-keeping purposes.
We may use your personal information for other purposes with your consent that is not mentioned in this policy. In such rare instances where your consent is necessary, you have the right to withdraw your consent in processing for such particular purposes.
3rd party disclosure of your information
We may disclose your personal data with our contractors, service providers, and suppliers and other involved parties in tour operation to fulfil our business duties to you as a tour operator.
However, Luxury Holidays Asia does not disclose any of the personal information that we collect from you with any third party for marketing purposes or any other purpose of their own.
However, we are obligated to share your personal information to assist law enforcement and regulatory authorities or otherwise required by the law.
When you view or explore a website, a cookie(a small file) is usually placed on your computer’s hard disk. Cookies can perform a variety of tasks on the internet. Commonly cookies are used to analyze online traffic and web applications.
We use Google Analytics tracking cookies to collect data on user behaviours, including but not limited to visited web pages, preferences, device specifications and access location, which we use to learn in-depth about our website users to optimize the web and our service experience. However, we only store these data for a short period of time, and cookies will automatically be deleted from your hard drive after a short period of time.
All the data we collect via cookies are only used to provide you with a better web experience and a more enriching service experience with Luxury Holidays Asia.
No cookie we use to collect user data gives us access to your hard drive or any personal information.
You may configure your browser to decline any cookie we use to track user behaviours from the privacy settings of your chosen web browser, which you can learn more from here.
Our phone calls may be recorded in order to safeguard and educate our employees.
Right of access / rectification and edit / erasure or deletion
We are happy to provide unfettered access to the information that we hold about you. If you would like to request a copy, please send a request to [email protected].